At Navayu Health, we are committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect the information you provide while using our website or availing our healthcare services.

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Age and gender (where applicable)
• Medical condition or health-related information voluntarily shared by you
• Appointment preferences
• Any documents or reports uploaded by you
• Website usage information such as IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Respond to your enquiries
• Provide healthcare consultation and support
• Review your medical history and reports for consultation purposes
• Improve our services and website experience
• Send appointment confirmations and follow-up communications
• Comply with applicable legal and regulatory requirements

3. Medical Information

Any medical information shared with us is treated as confidential and is used only for providing appropriate healthcare services. We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

4. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may be shared only:

• With authorized healthcare professionals involved in your treatment
• When required by applicable law or government authorities
• With trusted service providers who assist us in operating our website or appointment systems, subject to appropriate confidentiality obligations

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyze visitor behavior, and enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

7. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of information where permitted by applicable law

Certain medical records may be retained where required by law or professional obligations.

8. Third-Party Services

Our website may contain links to third-party websites or services such as Google Maps or WhatsApp. These services operate under their own privacy policies, and we are not responsible for their practices.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Navayu Health
Sector 83, Vatika India Next, Gurugram, Haryana
Phone: +91 92173 73153